Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 0 | 0 | 108 |
| Neutral (3) | 0 | 0 | 3 |
| Negative (1 or 2) | 0 | 1 | 5 |
| Total Reviews | 0 | 1 | 116 |
| Avg Rating | Not Rated |
 1.00 |
 4.61 |
| Address: | 114 Sansome Street, Suite 210 San Francisco, CA 94104 - US |
|---|---|
| Website: | http://www.wine.com |
| Business Hours: | 24 hours |
| Sales Phone: | 1-800-592-5870 |
| Service Phone: | 1-800-592-5870 |
| Sales Email: | customercare@wine.com |
| Cust Service Email: | customercare@wine.com |
Wine.com
http://www.wine.com| Date Reviewed: 12/13/2011 | ||
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mpls55407 from unknown Member Since: 12/13/2011 View Member's: Reviews |
I will never do business with this company again. They made ordering a simple bottle of Champagne a very stessfull and difficult process. Very bad customer service. Because reviews on this site cannot exceed 1000 characters I can't tell my story. Thats how difficult and bad my experience was with wine.com. |
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| Date Reviewed: 04/12/2010 | ||
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per11911prop from unknown Member Since: 12/11/2007 View Member's: Reviews |
Liked clear designations & descriptions of wines included in sampler,which compared favorably to others providing only generic selections. Stock availability/substitutions were not explained. |
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| Date Reviewed: 12/23/2009 | ||
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teddy_stella from PA Member Since: 12/23/2009 View Member's: Reviews |
Once product was ordered, delivery was fine. However, website checkout process is very poorly designed. Adding wine to cart delivers you to checkout page; when you click return to shopping, you are put back on home page and have to click through whole site to get back to where you were. If you forget a necessary part of bill/shipping information, the entire form is erased and you have to fill it out all over again. Finally, site makes it difficult to use coupon codes, such as the 1-cent shipping. I wanted to give feedback directly to wine.com, but couldn't find a place on their page. As per this review site, wine.com's checkout design has been a known problem for at least 11 months.. why don't they fix it? Next time I gift wine, I will definitely find a less aggravating retailer. |
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| Date Reviewed: 11/25/2009 | ||
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chicajody from unknown Member Since: 12/18/2008 View Member's: Reviews |
Easy, nice, unique. GREAT! |
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| Date Reviewed: 04/17/2009 | ||
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samwex from PA Member Since: 04/16/2009 View Member's: Reviews |
Search function is great. Satisfied with delivery time. |
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| Date Reviewed: 02/17/2009 | ||
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LUNALEONARDO from unknown Member Since: 01/16/2009 View Member's: Reviews |
Wine.com makes wine shopping a very pleasant experience. Recommendations are very good. I can easily choose based on what Im looking for. |
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| Date Reviewed: 01/27/2009 | ||
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fush from unknown Member Since: 12/08/2008 View Member's: Reviews |
Nice website for shopping for gifts. I'll definitely use this site again for seasonal gifts. |
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| Date Reviewed: 01/22/2009 | ||
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osprey10 from unknown Member Since: 12/07/2008 View Member's: Reviews |
I've never had a problem or any issues with Wine.com. The only reason Wine.com received poor for contents of the package was due to the delivery service as the contents of the package froze. |
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| Date Reviewed: 01/21/2009 | ||
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Debhipp from unknown Member Since: 01/09/2009 View Member's: Reviews |
Have used them before and they always deliver on time as promised. Very user friendly web site. Never received a shipment myself, they were always gifts. Got good reports from recipients, though. |
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| Date Reviewed: 01/20/2009 | ||
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kafretwell from unknown Member Since: 12/09/2008 View Member's: Reviews |
what a great shipping price! :-) |
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| Date Reviewed: 01/20/2009 | ||
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rfuller725 from unknown Member Since: 12/04/2008 View Member's: Reviews |
Wine.com makes shopping for wine easy!!!!!!!!! |
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| Date Reviewed: 01/20/2009 | ||
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guy.barrow from unknown Member Since: 01/10/2009 View Member's: Reviews |
Like the main website and wine descriptions however this is the Worst checkout and billing process I have used. |
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| Date Reviewed: 01/20/2009 | ||
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slschmitt from unknown Member Since: 12/11/2008 View Member's: Reviews |
I failed to enter the code for 1 cent shipping - I have asked Wine.com to assist with correction.... Will have a better idea of customer satisfaction after this is resolved. |
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| Date Reviewed: 01/20/2009 | ||
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andrewrsutherland from unknown Member Since: 12/05/2008 View Member's: Reviews |
Satisfied & Delighted! |
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| Date Reviewed: 01/20/2009 | ||
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phuston from unknown Member Since: 12/14/2008 View Member's: Reviews |
Seems to be a nice way to remember special out of state friends who enjoy wine. Verdict is out on the quality of the goods until the gift is delivered. My friends seemed to be very pleased with their gift, reported that it arrived prior to Christmas. |
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| Date Reviewed: 01/20/2009 | ||
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bathus from unknown Member Since: 12/12/2008 View Member's: Reviews |
This is the 3rd or 4th time I've ordered from Wine.com, and my previous experiences have been positive. I was also the recipient of a gift of a 3 month wine club membership my daughter purchased from Wine.com, and that worked out well also. All orders arrived in good condition, when expected, and the billing was accurate. One important thing buyers should be clearly aware of is that, for wines priced less than $15 per bottle, Wine.com reserves the right to substitute a different vintage if the vintage ordered is out of stock. Of course, for wine buyers a different vintage can mean all the difference, so one should be careful to know when a vintage is running low and what the next vintage is like, in case the next year's wine is substituted for the one you ordered. You can also call the merchant directly to inquire whether the wine you want might run out before your order is filled. Wine.com offers frequent enticing promotions, so there always good deals to be had. |
Overall Rating
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| Date Reviewed: 01/20/2009 | ||
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laura from unknown Member Since: 12/09/2008 View Member's: Reviews |
I have found this merchant to be the most reliable in the fulfillment of my orders. The quality of their products is outstanding. |
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| Date Reviewed: 01/20/2009 | ||
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pappas.beth from unknown Member Since: 12/27/2008 View Member's: Reviews |
Excellent, easy-to-use website, clear descriptions of the wine, well-categorized for easy viewing, good promotions, and convenient shipping options. Will definitely do business with wine.com again! |
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| Date Reviewed: 01/20/2009 | ||
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jbuck from unknown Member Since: 12/09/2008 View Member's: Reviews |
I have been using Wine.com for over 9 years and they never disappoint. I use them to send gifts all over the U.S. not once have I had a problem. There online checkout system is a breeze. Cheers! |
Overall Rating
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| Date Reviewed: 01/20/2009 | ||
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sjh91755 from NY Member Since: 12/05/2007 View Member's: Reviews |
Easy website to navigate. Very simple descriptions of available product. Would definitely use again in the future. |
Overall Rating
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| Date Reviewed: 01/20/2009 | ||
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CaseytheBomb from CA Member Since: 05/07/2003 View Member's: Reviews |
The site is laid out well and ordering was easy. I like that I can duplicate the order to send to another person. |
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| Date Reviewed: 01/20/2009 | ||
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garyproctor5455 from unknown Member Since: 12/15/2008 View Member's: Reviews |
Great web site...reasonable prices. I have used Wine.com and probably 15 other wine web sites. Wine.com is always the easiest...but usually not the cheapest. However, they have a great selection, great web site to surf through, and send pre-printed tags with the bottles to remind you of the rating. I will always consider Wine.com. |
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| Date Reviewed: 01/20/2009 | ||
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patriciacstevens from unknown Member Since: 12/12/2008 View Member's: Reviews |
wine.com has excellent prices on great wines. |
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| Date Reviewed: 01/20/2009 | ||
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sanurjim from unknown Member Since: 11/28/2008 View Member's: Reviews |
This is the best place to buy wine period. Wine comes with individual tags so you can remember which wines were worth reordering. The site is wonderful and provides insight on every purchase. Don't buy wine anywhere else these days. |
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| Date Reviewed: 01/20/2009 | ||
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pmerrill from unknown Member Since: 12/27/2008 View Member's: Reviews |
Good range of prices, reliable and speedy delivery. Am considering $50 year-long delivery option. |
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